Contact Us

This is the page to use if you want to reach the people behind New Zealand Online Casinos. We publish reviews and comparisons of offshore online casinos that accept players in New Zealand, and readers write to us most often about a review they disagree with, a bonus term that reads differently to how we described it, or a question about how we rank the sites we cover. All of that is welcome.

How to reach the editorial team

Email is the only channel we run, and it reaches the same inbox no matter what your enquiry is about:

• General enquiries and corrections: [email protected]
• Who reads it: our editorial team, including Benjamin McKenzie, who maintains the casino reviews on this site
• Hours: we work New Zealand time, so messages sent overnight or over the weekend are usually picked up the next working day

We don't operate a phone line or a live chat window. If you need something resolved urgently — a stuck withdrawal, a locked account, a bonus that hasn't credited — we are the wrong door to knock on, and the section below explains why.

What we can help with, and what we can't

Being clear about this up front saves you time.

We can help	We can't help
Pointing out an error or an out-of-date detail in a review	Accessing, unlocking or closing your casino account
Explaining how we assessed a particular casino	Chasing a withdrawal or releasing a pending payment
Answering questions about bonus terms as we've described them	Crediting, extending or reinstating a bonus
Taking your feedback on a site you've used	Verifying your identity or handling KYC documents
Media, partnership and advertising questions	Acting as a dispute service between you and an operator

We are an independent publisher, not a casino and not a regulator. We hold no player funds, we cannot see your account, and we have no authority to instruct an operator to do anything. Anything touching your money or your personal data has to go through the casino itself, and then through its licensing authority if the casino's answer doesn't satisfy you.

Contacting the casinos themselves

Every site we review runs its own support. Live chat is generally the quickest route and is typically available around the clock; email is slower but gives you a written record, which matters if a complaint escalates. Because these operators are based offshore, their support teams may not be sitting in a New Zealand time zone, so an email sent during the NZ evening can sit until their morning.

Before you write to them, have on hand your registered email address, your account or player ID, the date and amount of the transaction in question, and screenshots of anything relevant. Support can act far faster when it doesn't have to ask three rounds of clarifying questions.

If the operator can't resolve it, the next step is the licensing body named in the casino's site footer. Reputable operators publish their licensing jurisdiction and licence number along with a verification link, and that regulator will have its own complaints procedure. Our reviews note the licensing details each operator publishes — always check them yourself on the operator's own site before you deposit, since details change.

Sending us feedback on a casino

Reader reports are one of the inputs we use when we revisit a review. They're most useful when they're specific. If you're writing about one of the sites we rank, tell us which one, roughly when it happened, and what the operator told you when you raised it.

1. Name the casino and the date of the experience.
2. Describe what happened in plain terms — a payment delay, a wagering condition that wasn't clear, a game that behaved oddly.
3. Say what support said when you contacted them.
4. Attach anything documentary you're comfortable sharing.
5. Leave out full card numbers, passwords and copies of ID — we never need those and we'd rather you didn't send them.

We read everything, though we can't reply individually to every message. Where a report points to a pattern, it feeds into the next review update.

Questions about the sites we rank

A good share of our inbox is people asking why one casino sits above another. Rankings are editorial. Several of the operators we list are commercial partners and we may earn a commission when a reader signs up through a link on this site — that funds the work, and it does not buy position in our tables. Our ratings are our own assessment, not customer-review scores, and nothing here is based on our team depositing or playing.

Three examples of the kind of thing readers ask about, and the honest answer in each case:

LuckyDreams — our top-rated pick, rated 10.0

LuckyDreams heads the list on our overall assessment of its bonus structure, its spread of pokies and live dealer tables, and how clearly it sets out terms for New Zealand players. Its welcome offer runs up to $10,000 plus 500 free spins, which is typically spread across several deposits rather than granted in one hit — the practical size of it depends on how much you deposit, and wagering requirements, expiry windows and maximum cashout limits all apply. The limitation worth knowing: a headline figure that large is only reachable by depositing heavily, and the free spins are usually restricted to nominated games with a fixed spin value. Read the bonus terms on the operator's site before claiming.

VegasNow — rated 9.9

VegasNow sits a fraction below on rating and offers up to $8,000 plus 500 free spins. The reason readers ask about it is that the spins allocation matches the top pick while the cash component is smaller, which can suit a player making a moderate first deposit rather than chasing the maximum. Same caveats: staged deposits, wagering to clear, time limits on both the bonus funds and the spins. The drawback is that a lower headline ceiling gives less room if you do intend to deposit at the upper end.

LetsLucky — rated 9.9

LetsLucky carries the same editorial rating on a more modest offer, $4,500 plus 300 free spins. It's on this page because it illustrates that rating and bonus size are separate things — we weigh the whole package, not the number on the banner. The trade-off is straightforward: fewer spins and a smaller cash match than the two above, so if the welcome offer is your main deciding factor, it won't top your shortlist.

Others in our tables — Just Casino, LuckyOnes, Lukki, Play FashionTV, Kingdom Casino, Betrepublic and 22bet — are assessed on the same criteria. Note that 22bet's welcome offer is quoted in euros or dollars up to 122, a much smaller figure than the others, and currency display matters when you're comparing: an offer shown in another currency can attract conversion costs when you deposit from a New Zealand account.

How we assess the casinos we cover

If you're writing to challenge a placement, these are the factors we work from:

• Licensing and transparency — whether the operator publishes its licensing jurisdiction, licence number and a verification link.
• Bonus terms — the value in NZD where the operator promotes it that way, plus wagering requirements, expiry dates, maximum cashout and which games contribute.
• Game range — online pokies, table games such as blackjack and roulette, live dealer rooms, and the software providers behind them.
• Payments — NZ-friendly deposit and withdrawal options, minimums and maximums, fees, and any currency-conversion cost.
• Withdrawals and KYC — stated processing times, withdrawal limits and what identity verification involves.
• Mobile — how the site behaves on smartphones and tablets.
• Support — the channels offered and their availability relative to New Zealand hours.
• Responsible gambling tools — deposit and spending limits, time-outs and self-exclusion.

We research and verify what operators publish; we don't claim to have tested payouts or played the games. Where a detail can't be confirmed, we say so rather than guess. You can read more about the people and the process on our about page.

Money questions we get asked

Reading this site costs nothing. Playing at an online casino costs whatever you deposit, and that money is at risk — no bonus changes that. Deposits at the sites we list are generally made by card, bank transfer, e-wallet or prepaid voucher, with each operator setting its own minimums, maximums and fees; check those on the cashier page before you commit, because they differ between operators and sometimes between methods at the same operator. Withdrawals usually go back to the method you deposited with, are subject to per-transaction and per-period limits, and won't be released until identity verification is complete. Verification is standard practice, not a delay tactic, and getting it done early saves waiting later. If an offer is displayed in a currency other than NZD, expect your bank or card issuer to apply a conversion cost in both directions.

Beyond casino games

Several of these operators run more than a casino. 22bet and Betrepublic, for instance, are known for sports betting alongside their casino product — different markets, different bonus terms and usually a separate wallet or bonus balance, so a casino welcome offer generally won't apply to a sports bet and sports turnover won't clear casino wagering. Some sites also carry virtual sports, bingo-style games or crash and instant-win titles. If you plan to use more than one product, read the terms for each rather than assuming they carry over.

Eligibility, licensing and support in New Zealand

You must be at least 18 to open an account with any of the operators we cover, and each will verify your age and identity as part of registration. The casinos listed on this site are based offshore and licensed overseas rather than in New Zealand, so the consumer protections that apply come from the operator's licensing jurisdiction, not from a New Zealand regulator. That makes the licence details — jurisdiction, number, verification link — worth checking yourself on the operator's site, and it makes the regulator's complaints process your route of last resort if something goes wrong.

Operators are required to provide responsible-gambling tools: deposit and loss limits, session reminders, time-outs and self-exclusion. They're there to be used before you need them. If gambling is causing harm for you or someone close to you, free and confidential help is available in New Zealand through the Gambling Helpline — our responsible gambling page sets out the support services and the tools in more detail. The terms and conditions covering use of this site are also published here.

Commercial and media enquiries

Advertising, partnership and press enquiries go to the same address, [email protected]. Please include who you're with and what you're proposing in the first message — it gets you a faster answer. We'll say plainly if a commercial arrangement isn't something we'd take on, and we don't sell ranking positions.

Before you write

A quick self-check: if your question is about your account, your money or your documents, the casino's own support team is the right first contact, and the regulator named on their site is the next step if that fails. If your question is about something we've published, how we reached a conclusion, or something you think we've got wrong, send it to [email protected] and we'll take a look. Either way, include enough detail that we don't have to write back asking for it.